- August 7th, 2017, 11:27 am
As people have pointed out, it's not easy to motivate a seasonal workforce that gets paid peanuts, has to deal with difficult customers in a hot work environment, and in many cases are working their first job.
But, it can be done. It might be the exception more than the rule, but parks like Knoebels, Holiday World, Dollywood, etc. deal with most of the same challenges as Carowinds and produce different results. I doubt it's easy for them to pull that off, and it takes strategy from the top down that understands human behavior, but it is possible to implement a culture of fun and pride in your work that translates to better customer service. Some companies pull it off, most don't.
When I worked at Cedar Point, in my area there was very little emphasis placed on actual customer engagement. It was mainly a focus on liability and arbitrary needling staff for things that had nothing to do with the customer experience. That said, Cedar Point is a corporate park that generally seems to have great and friendly operations, probably in large part because the park is a destination workplace, attracting people from the region and country who specifically go there because they are excited about working in a park.